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Inquiry Callbacks

An inquiry callback leverages a dedicated AI assistant to call the member back on your behalf once you’ve provided a verified answer to their question. You can configure a specific Inquiry Callback Pulse to define how careCycle attempts to reach the member with the answer — including retry cadences, SMS follow-ups, and fallback behavior.

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How It Works

  1. You resolve an inquiry in your inbox by typing or paraphrasing the answer.
  2. careCycle dispatches the inquiry callback assistant to call the member and deliver that answer.
  3. The Pulse controls how many attempts are made, when to send SMS, and what to do if the member doesn’t answer (e.g. schedule an appointment or leave for later).
Configuring this Pulse lets you balance speed-to-answer with contact rate (retries, SMS, and fallbacks) so members get answers without overwhelming them.

Inquiries

What inquiries are and how to resolve them.

Campaigns Pulse and Nodes

How Pulse workflows and nodes work in general.