Configuring Holidays and Business Hours
To adhere to TCPA compliance, outbound dialing campaigns are paused on federal holidays by default. From the Settings page, you can:- Adjust internal holidays, company vacations, and training days under Special Hours
- Configure your standard business hours
Important Considerations
- Outbound dialing campaigns and campaigns with transfer destinations should only run during your business hours if you want to receive transfers.
- Campaigns with appointments and inquiries can run 24/7 for always-on availability and speed-to-lead purposes.
Campaigns Overview
How campaigns use your settings.