Automated Appointment Handling
Appointment Callbacks
Your Appointment Callback Pulse defines careCycle’s behavior for automating contact around scheduled appointments. This can be set at the account level so all campaigns inherit the configuration. By default, when an appointment is scheduled, a dedicated appointment callback assistant will call the member at the scheduled time. Like a regular Pulse, you can configure:- Appointment confirmation texts — Sent when the appointment is booked.
- Pre-appointment reminder texts — Sent before the scheduled time.
- Warm transfer — Optionally connect the member directly to a specified transfer destination once they’re on the line.
No-Show Handling
If a member misses their appointment, the Appointment Callback Pulse lets you define follow-up behavior such as missed appointment SMS messages or subsequent call attempts to reschedule.Campaign Appointments
How assistants schedule appointments with your calendar.
Connecting Your Calendar
Connect Google Calendar for availability.