Inquiries
Inquiries are a special type of escalation within careCycle that allows AI assistants to capture member questions that need your support — without requiring that you be available in the moment. When an inquiry is raised, it is automatically categorized. Example categories include:- Benefits and coverage
- Providers and prescriptions
- Plan cancellation
- Customer information updates
When Inquiries Help
Inquiries are particularly useful for:- Member questions that are important but not urgent
- Situations where your team doesn’t have real-time availability for transfers or appointments
- Quick questions that require a verified human response (e.g., confirming whether a specific provider is in-network)
Resolving an Inquiry
From your unified inbox you have two options:- careCycle Callback
- Direct Callback
Type or paraphrase an answer, and dispatch your AI assistant to call the member back and deliver it. If the call is missed, you can configure multi-attempt contact cadences using Pulse.Configure Inquiry Callback Pulse
Configuration
You can configure which types of member questions get escalated to inquiries in your Cora settings or when creating a campaign.Inquiry Callbacks
Set up the Pulse and cadence for AI-led callbacks.
Campaigns Overview
Configure escalation preferences per campaign.