careCycle

Webhooks

Push careCycle events to your systems, and debug every delivery from the message log.

Webhooks push events from careCycle to your endpoints as they happen, at Settings > Developer > Webhooks (developer settings permission required).

Creating an Endpoint

Add an endpoint with its HTTPS Endpoint URL and an optional description, then choose which events it receives: the picker groups event types by category and is searchable. Selecting nothing means the endpoint receives all events, which is a sensible default while you are exploring.

The New endpoint form, subscribed to customer.updated

For the event catalog and payload shapes, see the webhook events reference.

Send a Test Event

Open an endpoint and click Testing. Pick an event, look over its schema and an example payload, and click Send Example. It sends fake data to every endpoint subscribed to that event, not just this one, so make sure your live integrations can safely receive a fake event before you send it. Failed examples are retried automatically, the same as any other message.

The Testing tab: pick an event, see its schema and example, and send it

The Delivery Log

Every message to an endpoint is logged, and this is where webhook debugging happens. Open a message to see:

  • The message content (formatted or raw JSON, copyable).
  • Every delivery attempt, filterable by All, Succeeded, Failed, or Canceled, each expanding to the HTTP response code, the response body your server returned, and the signed headers (svix-id, svix-signature, svix-timestamp) for verifying authenticity.
  • A resend button (the circular arrow) on each message and attempt, to send it again after you have fixed your endpoint.

An endpoint's message attempts, with a failed customer.updated and the resend button

An expanded failed attempt: HTTP response code 0, the connection error, and the svix headers

A response code of 0 means careCycle never reached your server at all (the address didn't resolve, or the connection was refused). Any other code is what your server answered.

Verify signatures on your side using the svix headers so you only trust events careCycle actually sent.

On this page