careCycle

Sources

Know where every call and lead comes from and measure what converts.

Every lead and call in careCycle carries a source: the named origin it came from, whether that is a lead vendor, a ping-post call vendor, your website, or a mail campaign. Sources are how you answer the two questions every agency owner asks about marketing spend: where did this member come from, and which channels are actually converting.

Source Tracking

Create sources, assign them to campaigns, and compare performance so you know which channels earn their keep.

Ping-Post

Already buying calls from vendors? Let them ping careCycle for agent availability before transferring, and track ping-to-call conversion.

Assign and Track Tasks

Follow-up work and policy requirements, assigned to the right person and visible until done.

Source Tracking

Create sources, assign them to campaigns, and compare contact, transfer, sale, and cost metrics by channel.

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Source Tracking