Get paginated list of inquiries with optional sta…
Get paginated list of inquiries with optional status filtering
Authorization
x-api-key API key required for authentication.
Keys begin with 'cc_' prefix. Get your API key from the Developer Dashboard.
In: header
Query Parameters
GET /v2/inquiries Parameter
GET /v2/inquiries Parameter
Filter inquiries by status. Single value or comma-separated list (e.g. 'new' or 'new,pending_resolution,unresolved')
Filter inquiries by agent name
Filter inquiries to a single customer
Search inquiries by customer name or phone number
Column to sort by. Supported: 'createdAt' (default), 'priority'. Unknown values fall back to createdAt.
Sort direction, defaults to desc. For 'priority', direction describes urgency: desc = most urgent (P1) first.
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
curl -X GET "https://api.carecycle.ai/v2/inquiries"{
"itemsTotal": 0,
"currentPage": 0,
"nextPage": 0,
"prevPage": 0,
"items": [
{
"id": "string",
"customerCampaignId": "string",
"callId": "string",
"duplicateOfId": "string",
"inquiry": "string",
"status": "string",
"primaryCategory": "string",
"severity": "string",
"priority": -9007199254740991,
"priorityRationale": "string",
"priorityCategory": "string",
"priorityConfidence": -9007199254740991,
"resolvedAt": "2019-08-24T14:15:22Z",
"createdAt": "2019-08-24T14:15:22Z",
"response": "string",
"notes": "string",
"resolutionType": "string",
"callbackRequestedAt": "2019-08-24T14:15:22Z",
"callbackScheduledFor": "2019-08-24T14:15:22Z",
"callbackCompletedAt": "2019-08-24T14:15:22Z",
"callbackDisposition": "string",
"callbackFailureReason": "string",
"customerId": "87d8e330-2878-4742-a86f-dbbb3bf522ac",
"customerName": "string",
"callerId": "string",
"customerTimezone": "string",
"customerPostalCode": "string",
"agentName": "string",
"carrierName": "string",
"planName": "string",
"campaign": {
"id": "string",
"name": "string",
"templateId": "196100ac-4eec-4fb6-a7f7-86c8b584771d",
"status": "string",
"createdAt": "2019-08-24T14:15:22Z",
"description": "string"
},
"assignedUser": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"name": "string",
"image": "string"
},
"customerAssignedUser": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"name": "string",
"image": "string"
}
}
]
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "VALIDATION_ERROR",
"errors": [
{
"path": [
"string"
],
"message": "string",
"expected": "string",
"received": "string",
"code": "string"
}
],
"failedRecords": [
{
"index": 0,
"phoneNumber": "string",
"firstName": "string",
"lastName": "string",
"externalId": "string"
}
]
}{
"message": "string",
"code": "string",
"retryAfter": 0
}{
"message": "string",
"code": "string"
}