Inquiries
Get inquiry by id
Get inquiry by id
Authorization
x-api-key x-api-key<token>
API key required for authentication.
Keys begin with 'cc_' prefix. Get your API key from the Developer Dashboard.
In: header
Path Parameters
string
Inquiry ID
Match^([0-9a-fA-F]{8}-[0-9a-fA-F]{4}-[1-8][0-9a-fA-F]{3}-[89abAB][0-9a-fA-F]{3}-[0-9a-fA-F]{12}|00000000-0000-0000-0000-000000000000|ffffffff-ffff-ffff-ffff-ffffffffffff)$Formatuuid
Response Body
application/json
application/json
application/json
application/json
application/json
application/json
application/json
application/json
curl -X GET "https://api.carecycle.ai/v2/inquiries/497f6eca-6276-4993-bfeb-53cbbbba6f08"{
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"createdAt": "string",
"updatedAt": "string",
"customerCampaignId": "36ca8d1d-3d3d-48cf-bd1f-a796d8849d75",
"callId": "4722cd84-0ec7-4ef5-8c34-1b0150f45f53",
"toolCallId": "string",
"inquiry": "string",
"response": "string",
"status": "new",
"primaryCategory": "string",
"subcategory": "string",
"severity": "string",
"severityTriggers": "string",
"suggestedHandling": "string",
"handlingRationale": "string",
"reasoning": "string",
"escalationApplied": true,
"additionalConcerns": "string",
"resolutionType": "string",
"notes": "string",
"resolvedAt": "string",
"resolvedBy": "14b2aa2a-efb0-4ef1-9ffc-3025efbd2222",
"assignedTo": "7869c1a9-a680-4086-b6f5-9e78a651f6f2",
"callbackRequestedAt": "string",
"callbackRequestedBy": "a5a1af4e-f2c6-48c6-8e69-0acc13906fed",
"callbackWorkflowId": "58c68a9f-1923-4a5a-b69b-88032c446b85",
"callbackCompletedAt": "string",
"callbackCallId": "3ff5b170-21ec-4fdb-9d07-d18865ce54a5",
"callbackDisposition": "string",
"callbackFailureReason": "string",
"carrierName": "string",
"planName": "string",
"planCode": "string",
"agentName": "string",
"firstName": "string",
"lastName": "string",
"callerId": "string",
"assignedUser": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"name": "string",
"image": "string"
},
"customerAssignedUser": {
"id": "497f6eca-6276-4993-bfeb-53cbbbba6f08",
"name": "string",
"image": "string"
},
"customer": {
"id": "string",
"email": "string",
"dateOfBirth": "string",
"state": "string",
"city": "string",
"postalCode": "string",
"address": "string",
"language": "string",
"timezone": "string",
"enrollmentDate": "string",
"effectiveDate": "string",
"veteran": true,
"medicareCard": "string",
"medicaid": "string",
"socialSecurityDisability": true,
"existingCoverage": "string",
"desiredCoverageStart": "string",
"subsidyAmount": 0,
"householdIncome": 0,
"filingStatus": "string",
"doNotCall": true,
"doNotSMS": true,
"doNotEmail": true,
"doNotMail": true
},
"call": {
"id": "string",
"callerId": "string",
"createdAt": "string",
"disposition": "string",
"durationMs": 0,
"assistantType": "string",
"summary": "string",
"transcript": "string",
"direction": "string",
"cost": 0,
"successEvaluation": "string",
"endedReason": "string",
"testFlag": true
}
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "string"
}{
"message": "string",
"code": "VALIDATION_ERROR",
"errors": [
{
"path": [
"string"
],
"message": "string",
"expected": "string",
"received": "string",
"code": "string"
}
]
}{
"message": "string",
"code": "string",
"retryAfter": 0
}{
"message": "string",
"code": "string"
}