# Wrap-Up and Dispositions (/docs/guides/agents/wrap-up-and-dispositions)



When a call ends, you enter wrap-up: a card appears with the caller's name,
how long ago the call ended, the call details, the transcript (tap to expand),
and one question: **"What happened on this call?"**

<img alt="The wrap-up card, In wrap up, with the disposition picker" src="https://ogcx5pq4kwqrdvky.public.blob.vercel-storage.com/docs/images/guides/wrapup-card.png" width="888" height="720" />

Picking the Disposition [#picking-the-disposition]

Choose the outcome from the disposition picker. Hover any option to see what
it means.

<img alt="The disposition picker, with the description of Callback Scheduled on hover" src="https://ogcx5pq4kwqrdvky.public.blob.vercel-storage.com/docs/images/guides/wrapup-disposition-picker.png" width="1168" height="760" />

The list you see is the set
configured for the routing group associated with the call; manual
outbound calls use your organization's default disposition set. Typical
options: Sale, No Sale, Callback Scheduled, Customer Hung Up. See [Routing
Groups](/docs/guides/campaign-toolkit/routing) for the
destination-owned configuration and [Agent Queue
Operations](/docs/guides/run-your-team/agent-queue-campaigns) for how that
destination is used by Agent Queue calls.

If your outbound call matched a scheduled appointment, a second prompt asks
&#x2A;*"Was this call for an appointment?"** with the nearby appointments listed
(the closest one preselected) and a **Not for an appointment** option, so the
appointment gets marked handled.

Then save it one of two ways:

* **Save & go available** puts you right back on the phones.
* **Save & go busy** (the arrow next to it) lets you pick a Busy reason, like
  Lunch or a short pause, so you're not rung while you take a breather.

<img alt="Callback Scheduled selected, with Save & go busy and Save & go available" src="https://ogcx5pq4kwqrdvky.public.blob.vercel-storage.com/docs/images/guides/wrapup-selected.png" width="888" height="720" />

<img alt="The Save & go busy menu with Busy reasons" src="https://ogcx5pq4kwqrdvky.public.blob.vercel-storage.com/docs/images/guides/wrapup-busy-menu.png" width="888" height="280" />

A disposition is
required: you cannot leave wrap-up without one, and if you reload the page
mid-wrap-up, careCycle puts you right back into it.

Why This One Choice Matters [#why-this-one-choice-matters]

Your disposition steers what happens next:

* **Pulse routing**: outbound campaigns route the customer's next step on your
  outcome. Callback Scheduled and No Sale can lead to completely different
  follow-up cadences.
* **Sales and source reporting**: Sale dispositions are how conversions get
  counted, which drives close rates, source performance, and CPA. A missed
  Sale disposition is a sale your reporting never sees.
* **Compliance**: the Do Not Call disposition suppresses the customer from all
  future outreach. (careCycle also detects verbal do-not-call requests from
  the conversation automatically, so this is enforced even if it is missed.)

When in doubt between two outcomes, pick the one that describes what should
happen next for the member.

<Cards>
  <Card title="Dispositions and Routing" href="/docs/guides/campaign-toolkit/pulse/dispositions-and-routing">
    The full picture of how outcomes drive campaign routing.
  </Card>

  <Card title="Your Dashboard and Tasks" href="/docs/guides/agents/your-dashboard-and-tasks">
    Where your dispositioned calls show up in your numbers.
  </Card>
</Cards>