# For Agents (/docs/guides/agents)



You live in four places in careCycle: the **Inbox** for texts and follow-ups,
the **softphone** for calls, the **call workspace** while you are talking, and
your **dashboard** for what needs attention. This track walks through all of
them in the order you will meet them.

<Journey>
  <JourneyStep title="Your Inbox" href="/docs/guides/agents/your-inbox">
    Where member conversations, tasks, and inquiries land, and how the
    Priority, In Progress, and Done lanes decide what you see first.
  </JourneyStep>

  <JourneyStep title="Making and Taking Calls" href="/docs/guides/agents/making-and-taking-calls">
    Set your availability, dial out from the top bar, and answer incoming
    calls and warm transfers.
  </JourneyStep>

  <JourneyStep title="Working a Call" href="/docs/guides/agents/working-a-call">
    The call workspace: follow the script, fill the form, and let the AI keep
    up with the conversation.
  </JourneyStep>

  <JourneyStep title="Wrap-Up and Dispositions" href="/docs/guides/agents/wrap-up-and-dispositions">
    Close out every call with the right outcome, and see why that one choice
    matters downstream.
  </JourneyStep>

  <JourneyStep title="Your Dashboard and Tasks" href="/docs/guides/agents/your-dashboard-and-tasks">
    Start each day from your action items, your queue, and your monthly
    numbers.
  </JourneyStep>
</Journey>